1. Scope
This policy applies to membership plans purchased on Cityicon. Please read it before completing a purchase.
2. Nature of the Service
A premium membership grants immediate digital access to premium quiz content for the duration of the plan. Because access is granted instantly upon successful payment, memberships are treated as digital services delivered at the point of purchase.
3. Cancellation
- You may cancel your membership at any time by contacting support@cityicon.in.
- Cancellation stops any future renewal. It does not automatically create a right to a refund of the current term.
- On cancellation your account remains active and free quizzes remain available to you. Premium access continues until the end of the paid term unless a refund is issued, in which case it ends when the refund is processed.
4. Refund Eligibility
A refund will normally be considered in the following circumstances:
- Duplicate payment — the same plan was charged more than once for the same account. The duplicate amount is refunded in full.
- Payment debited without activation — an amount was debited but the membership was not activated, and the discrepancy is confirmed against the gateway transaction record.
- Sustained technical failure — a fault on our side prevented you from accessing premium content for a significant part of your membership term and we were unable to resolve it after being notified.
A refund will not normally be granted where:
- premium content has been accessed or premium quizzes attempted during the term;
- the request is based on a change of mind, or on dissatisfaction with question difficulty, subject coverage or your own scores;
- access was lost because of account suspension for breach of the Terms & Conditions;
- the request relates to third-party charges such as bank, gateway or currency-conversion fees.
5. How to Request a Refund
Send the following to support@cityicon.in:
- your registered email address;
- the order or transaction reference shown on your Membership page;
- the date and amount of the payment;
- a description of the issue.
Requests should be raised within 7 days of the transaction date.
6. Processing Time
Approved refunds are initiated within 5–7 working days of approval. The credit appears in the original payment instrument according to your bank's or card issuer's own processing time, typically within a further 5–10 working days. Refunds are always issued to the original payment method.
7. Failed Payments
Where a payment fails, the membership is not activated and the transaction is recorded as failed. Where an amount was debited despite the failure, the bank or gateway ordinarily reverses it automatically within 5–7 working days. If it does not, contact us with the order reference and we will assist in tracing it.
8. Price Changes
Plan prices may change from time to time. A change in price does not entitle you to a refund of a membership already purchased and active.
9. Contact
For any question about this policy, contact support@cityicon.in, or by telephone on +918529328959. Our registered location is Banswara, Rajasthan.